Frequently Asked Questions

Get ASSURED COMPLIMENTARY shipping on order starting from Rs 3000 only

Frequently asked questions

How do customers contact customer service if they have questions or concerns?

Answer: Our committed customer support team is ready to help you. You can contact us by email at contacthomeemporio@gmail.com or WhatsApp if you have any questions, problems, or need assistance with curtains, cushion covers, carpet, rugs, or any other element of our products and services.

A. Customer Support Related:

What should customers do if they have a query or a problem with their order after business hours?

Answer: Users can submit the "Get in Touch" form along with their questions using the Contact Us option listed below. If the contact option does not work, our team will get back to you as soon as possible. Email support is recommended over contact numbers.

Is it possible to order over the phone, or must customers use the website?

Answer: Customers can place orders immediately using WhatsApp. All of our products are also featured there, but the pricing and delivery time will be the same (with the exception of consumers ordering from the same city or town).

Do you offer a customer loyalty or rewards program to frequent shoppers?

Answer: Yes, we do offer a referral and bonus program for our dedicated customers. Stay tuned for updates and exclusive offers for our dedicated customers.

B. Ordering and Shipping Related:

Do you provide free shipping for all orders?

Answer: We provide free shipping on any orders over INR 3000, which includes curtains, cushion covers, carpets, rugs, and so on.
Orders ranging from INR 800 to 1000 will be charged a shipping price of 99 and 149 rupees, respectively, for standard surface and air shipping. We also provide discount coupons, and you may be lucky enough to receive free shipping at any time.

Which payment options are accepted on your website?

Answer: To make transactions more convenient for our customers, we offer a variety of payment methods like as cash (up to INR 1500 per order), UPI, credit cards, debit cards, and net banking.
However, an additional 50 rupees will be charged for cash on delivery orders as a handling fee.

How can customers keep track of the status of their orders?

Answer: Customers can simply follow the status of their shipments using the tracking link supplied by our trusted shipping partners to your registered email address.
You may also track your order using the "Track my order" option provided below.
Track your parcel with the AWB number, mobile number, or order ID.

Can clients cancel orders if they change their mind before they are shipped?

Answer: Yes, we recognize that preferences vary. Customers have the option to cancel their orders within 24 hours of ordering them.

To cancel your order, call or WhatsApp us, or send an email to contacthomeemporio@gmail.com within 24 hours of placing your order.

However, please read our cancellation policy before ordering anything from our website. Home Emporio maintains the right to deny a cancellation request for already shipped orders.